Dorcas Musa

Customer Service Officer

Kano, NG.

About

Customer Service Officer at 9mobile with a Bachelor’s degree in History from Kaduna State University. Demonstrated commitment to professional development through multiple LinkedIn certifications in customer service, sales, and communication. Skilled in customer relations, project planning, public speaking, and operations within the telecommunications industry in Nigeria.

Work

9mobile (Emerging Markets Telecommunication Services Limited)

|

Customer Service Officer

Kano, Kano, Nigeria

→

Summary

Serve customers as part of one of Nigeria’s prominent telecom providers, based in Kano. Focus on resolving service inquiries, delivering exceptional customer experiences, and contributing to customer retention.

Highlights

Currently serve as Customer Service Officer at 9mobile’s Kano centre.

Consistently deliver exceptional customer service efforts, praised by customers and noted in local reviews of 9mobile’s Kano flagship experience centre ([ng.infoaboutcompanies.com](https://ng.infoaboutcompanies.com/Catalog/Kano/Kano/Gift-Shop/9Mobile-kano-office?utm_source=openai)).

Education

Kaduna State University

Kaduna, Kaduna, Nigeria
→
Bachelor of Arts History

Skills

Customer Service

handling abusive customers, support, public speaking.

Microsoft Office

Word, Excel.

Project Management

project planning, project management.

Leadership

Time Management

Research

Procurement